Elluminate Live! web conferencing

Information for getting started with Elluminate Live! web conferencing tools. System requirements One day before your first event Orientation Error messages, firewalls, ports, proxy servers Online training from Elluminate for V8 Support   To view Adobe PDF files, you need the current version of Adobe Acrobat Reader, which can be downloaded for free from the Adobe website.

Getting started with Elluminate Live! V8

July 6, 2007 - eMINTS has upgraded to Elluminate V8. Links below lead to Elluminate support and training documentation for this newest version. Enjoy the new features.

March 21, 2007 - USB headset with new Windows Vista OS
If you are using Microsoft’s newest operating system, Vista, and a USB headset, you may find that the USB headset does not work in your Elluminate Live! session. Here's a quick solution of running the Windows Vista driver update to ensure you have the most updated drivers for most USB headsets.

To enter the Device Manager, go to the System utility in the Control Panel. From the Control Panel:
1. Select System
2. Select Hardware
3. Select Device Manager
4. Select Sounds, video and game controller
5. Double-click on USB Audio Device
6. Click on the Driver tab
7. Click on Update Driver
8. Use the Hardware Update Wizard to update your driver. Windows will automatically look for updated drivers for your hardware. If unable to find any, you will need to go the hardware manufacturer's website and download new drivers.

System requirements

For a client machine to run an Elluminate session:

Required (in addition to platform-specific below)

• 20 MB free disk space
• Soundcard with speakers and microphone or headset
• 28.8 Kbps Internet connection
• Java 1.4.2 or higher

Windows client

• Windows 98/ME/2000/XP
• Pentium III 500 MHz processor
• 128 MB RAM (98/ME); 256 MB RAM (2000/XP)

Mac client

• Mac OS 9.2, Mac OS X 10.2.8, 10.3.9 and 10.4
• G3, G4, G5 or Intel processor
• 128 MB RAM (OS 9.x), 256 MB RAM (OS X)
• Microphone (internal, USB or iSight)

Java desktop system (Linux) client

• Java Desktop System 3
• Pentium III 1 GHz processor
• 256 MB RAM

Solaris client

• Solaris (Sparc only) 9 and 10
• UltraSPARC IIc 300 MHz
• 128 MB RAM

Before your first event (one-time set up)

At least 1 day before the scheduled start time of your first event via Elluminate Live test your connection and ability to interact with eMINTS using Elluminate Live e-conferencing tools.

Elluminate setup information from eMINTS National Center (DOC 51 KB)

Pre-configuration Information from Elluminate Live! (PDF 19 KB)

Orientation

Go to www.elluminate.com/support and learn more about Elluminate Live! interface and tools.

• Recorded orientation using Elluminate Live (5-minute recording)
• Quick Reference Guide for Participants (PDF 270 KB)
• User Guide for Participants (PDF 10 MB)

Error messages, firewalls, ports, proxy servers - tech help from Elluminate

• Elluminate Support Portal
• Access guide (PDF 105 KB) - steps for configuring remote site's firewall ports to allow access to Elluminate Live sessions
• Access guide (PDF 345 KB) - steps for configuring proxy server connection to Elluminate live sessions

Training

Free online training is available from Elluminate website for participants, moderators and administrators. Training materials include live and recorded online events as well as user documentation and quick reference guides.

Go to Elluminate training information ....

Support

Elluminate.com Support

Go to the Support section of Elluminate.com website and use links in the Resources box:

• Clicking the Self Help/FAQs button leads to a searchable Knowledge Base and link to submit a trouble ticket.
• Troubleshooting wizards provide self-help to identify solutions to problems launching Elluminate or with audio connections.
• Guides and reference includes information about configuring firewalls and proxy servers and other user documentation.

eMINTS National Center support

Contact eMINTS support for Elluminate Live or phone (573) 884-7202.

Reviewed July 6, 2007.